Warranty

If your product is defective during the warranty period, we will repair or replace the defective product. This shall be your sole remedy under this Warranty. The Warranty is extended to the original retail purchaser only, is non-transferable, and only applies to custom-made products in the original windows for which the product was ordered and intended. Below you can view the terms of our one year limited warranty. If you would like more information, please don't hesitate to reach out to us. 

    Warranty

    LIMITED WARRANTY

    Warranty Coverage

    ShadeSpace Offers Limited Warranty on ALL our products.

    The Warranty Covers the product on all Manufacturing defects such as product misprint or system errors that do not work as it’s stated purpose under normal use.Warranty shall start from the date of shipment.

    The Warranty covers:

    • ShadesSpace products are covered for defects in materials or workmanship under normal use
    • All internal mechanisms
    • Components and Brackets
    • Motorised components
    • Repairs or replacement will be made with like or similar products

     

    The Warranty does not cover:

    • Defects that result from abuse, misuse, normal wear and tear, accidents, alterations, exposure to the elements, excessive humidity, or failure to follow use and care instructions. Examples of normal wear and tear include, but are not limited to: fraying of fabrics, loss of color intensity, exposure to salt air, damage from insects or pets, normal fading from sunlight, or loss of pleating (if product is not being cycled (held in the raised position for an appreciable portion of the time)).
    • Any moving parts and/or motorized products;
    • Any condition or damage resulting from removal of the product or reinstallation in the same or any other window or application.
    • Products unusable by reason of miss-measurement or assembly or installation not in accordance with product installation instructions provided by manufacturer and/or ShadeSpace.
    • With respect to Wood Blinds and Woven Wood Shades: (i) variations in color, grain or texture or warping or splitting of wood slats in high humidity or excessively dry or high heat locations, and (ii) Wood Blinds 72" or greater
    • Shipping costs, costs of removal, re-measuring and re-installation.
    • Faulty installation by 3rd party installer
    • Damages or defects caused by accidents, improper use and modification
    • Damage caused during shipment 

    To Obtain Warranty

    1. Produce your original purchase receipt 

    2. Contact us at hello@shadespace.com.sg for warranty assistance.

     

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